AI Voice Agent Privacy & Data Protection | AIRAYFLOW

Last Updated: 25 December 2025

At Airayflow AI Ltd, we respect your privacy and are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or interact with our services.

The data controller responsible for your personal information is:

Airayflow AI Ltd
Company Number: 16926357
ICO Registration Number: ZC071653  

Registered Business Address:
167–169 Great Portland Street
5th Floor
London
W1W 5PF
United Kingdom

Contact Details:
Email: info@airayflow.com

For data protection enquiries, contact: info@airayflow.com

We may collect and process the following personal data:

• Name, business name, and contact details (email, phone number)
   
• Messages and enquiries submitted via contact forms
   
• Marketing consent preferences
   
• Any other information you choose to provide
   

• IP address and device information
   
• Browser type and version
   
• Pages visited and time spent on our website
   
• Referring website addresses
   
• Usage data through cookies and analytics tools (see Section 9)
   

We process your personal data for the following purposes:

PurposeLegal BasisResponding to enquiries and providing customer supportLegitimate interestSending marketing communications (where consent is given)ConsentImproving our website and servicesLegitimate interestComplying with legal obligationsLegal obligationPreventing fraud and ensuring securityLegitimate interest 

We will only send marketing communications if you have given explicit consent. You may withdraw consent at any time by:

• Clicking “unsubscribe” in any marketing email
   
• Emailing info@airayflow.com with “OPT OUT” in the subject line
   
• Contacting us directly
   

Once withdrawn, we will stop marketing communications but retain a minimal record of your opt-out to ensure compliance.

We may share your personal data with trusted third-party service providers, including:

• Website hosting providers
   
• Email and newsletter services
   
• Analytics providers (e.g. Google Analytics)
   
• CRM tools (e.g. Airtable)
   

All third parties:

• Act only on our instructions
   
• Apply appropriate security measures
   
• Comply with UK GDPR
   

We do not sell personal data.

Where personal data is transferred outside the UK, we ensure:

• Appropriate safeguards (e.g. UK-approved Standard Contractual Clauses)
   
• Compliance with UK GDPR
   
• Equivalent levels of protection
   

Data TypeRetention PeriodMarketing consent records3 years from withdrawalEnquiry data12 months from last contactClient dataDuration of service + 6 yearsWebsite analyticsUp to 24 monthsOpt-out recordsIndefinitely (suppression only) 

Data is securely deleted or anonymised once no longer required.

You have the right to:

• Access your personal data
   
• Correct inaccurate data
   
• Request erasure (subject to legal obligations)
   
• Restrict processing
   
• Object to processing
   
• Data portability
   
• Withdraw consent at any time
   

To exercise your rights, email info@airayflow.com.
We will respond within one month.

If you are dissatisfied, you may complain to the Information Commissioner’s Office (ICO):

• Website: https://ico.org.uk/make-a-complaint/
   
• Telephone: 0303 123 1113
   
• Post: Information Commissioner’s Office,
  Wycliffe House, Water Lane,
  Wilmslow, Cheshire, SK9 5AF
   

We use cookies to:

• Ensure website functionality
   
• Analyse traffic and performance
   
• Improve user experience
   

• Essential cookies
   
• Analytics cookies
   
• Marketing cookies (consent-based)
   

You can manage cookies via browser settings. Disabling cookies may affect functionality.
For more details, see our Cookie Policy (recommended).

We use appropriate security measures, including:

• Encrypted connections (HTTPS)
   
• Access-controlled systems
   
• Regular security reviews
   
• Staff data protection training
   

While no system is completely secure, we take all reasonable steps to protect your data.

We are not responsible for the privacy practices of third-party websites linked from our site. Please review their policies separately.

Our services are not intended for children under 16. We do not knowingly collect children’s data.

We may update this Privacy Policy periodically. Updates will be posted with a revised “Last Updated” date.

For questions, data requests, or privacy concerns, contact:

Airayflow AI Ltd
167–169 Great Portland Street
5th Floor
London
W1W 5PF
United Kingdom

Email: info@airayflow.com
Company Number: 16926357
ICO Registration Number: ZC071653  

We aim to respond within 5 working days.